Bording and Daycare Policies

To ensure the safety and health of your pet and all of our guests, we require that all comply with the following guidelines

Age:

All dogs must be three months of age or older. The exception would be puppy classes and boarding. Daycare exception may be arranged for a separate puppy play area.

 

Sex:

All dogs 6 months or older must be spayed or neutered to play in daycare.

 

Health:

A veterinarian’s certificate of health and up to date vaccination or titer records must be on file in our system. Dogs cannot attend daycare or boarding for TWO weeks after ANY vaccination is given. If you are “due” for anything please call us first to consider your options.

 

Behavior:

We will observe your dog closely during the first day, and carefully introduce him to the social atmosphere of daycare. When we feel a bit of guidance would be helpful, your dog will receive one on one individual training help. This is offered in your regular daycare services. All dogs must pass our evaluation to join in daycare.

We do require the owner to fill out a personality profile for each dog, to help us best transition him into the routine. If there have ever been any behavior issues, please inform us. We will give your dog the special attention he needs to overcome his issues. If your dog needs special handling, we will do all we can to help. That is why we are here….to help your dog.

Owners agree to give us full charge of your pet while in our care. Also, owners agree to standard medical treatment, giving us permission to seek medical help in case of emergency. Of course, every attempt to contact the owner in case of an emergency is made by DogTown NY. Complete financial responsibility and liability is solely that of the owners.

Pickups and Drop-offs: We will keep a list on file of all people authorized to pick up dogs from our facility. If you ever wish for someone other than those listed to take your dog home, you must make prior arrangements.

Reservations and Cancellations: Cancellations for boarding must be made at least 48 hours (72 on Holidays) in advance. There will be a waiting list for many days and we wish to accommodate everyone when possible.

***All dogs dropped off for daycare must be picked up no later than 6pm Monday-Friday and 5pm on Saturday. We will always make every attempt to accommodate any given situation. All we ask is that you communicate any and all special requests at the earliest opportunity, so we may plan accordingly. Dogs not picked up by closing time will be boarded overnight and the owner is responsible for charges.

Boarding check-in is flexible within business hours. Checkout, however, is to occur by 12pm or a late checkout fee will apply.